Concierge Level aboard the Disney Dream Cruise Ship
If you’re planning to sail on a Disney Cruise you’ll notice when booking that one of the options are Concierge Staterooms and Suites. We have now sailed twice at Concierge level so we thought we would share the benefits of sailing Concierge and what exactly you get for paying a little extra.
Before You Cruise
Disney Concierge services are available to help you plan your cruise starting 120 days prior to your sailing date. This gives Concierge guests first access to all bookings including shore excursions, spa appointments and restaurant reservations. If you’re sailing on a cruise visiting Disney’s Castaway Cay you can also book the highly sought after and hard to get cabanas.
These Concierge services are accessed through a dedicated toll-free number for U.S. residents which is available from 8.30am to 5.30pm every day of the week. For Non-U.S. residents like us, there is a specific email address you use to can contact the Concierge team.
Disney will also post official documents and luggage tags about six weeks prior to cruise departure.
Unlike other passengers who will be allocated a port arrival time, Concierge guests have priority boarding. With a separate check-in area at the port terminal, there is not much wait time until you are ready to board. On our last Disney Dream Cruise we were the very first family to board which the kids were extremely excited about!
Usually boarding commences around 11.30am and you are whisked up to the Concierge Lounge (located on level 12 on the Disney dream). Here you meet & greet with the lounge staff who will be looking after all your requests during your cruise.
Open from 7.00am to 10.00pm the lounge provides complimentary food and beverages throughout the day. Staff members are always around to help with any questions about the ship or if you need any reservations made.
Continental breakfast is served from 7.00am to 10.30am and then snacks are available throughout the day. There is bottled water and soft drinks which you can also take back to your room if preferred. Everyone loves the lounge coffee machine which was very popular.
There is a nightly Concierge Cocktail evening reception which provides canapés, desserts and complimentary alcoholic beverages from 5.00pm to 10.00pm.
Concierge Lounge Private Sun Deck
Located on Deck 13 just upstairs from the lounge is a private sun deck for Concierge guests to enjoy. This is a great private area if you want to get away from the hustle and bustle of the cruise. It even has its own relaxing hot tub.
No need to bring sunscreen – its all supplied on the deck along with towels, Evian water spray bottles and even sunglass lens cleaners.
Even the bathrooms are pretty fancy!
On the second afternoon of the cruise there is a Concierge Afternoon Soiree from 4.00pm to 5.00pm which is a gathering to mingle with your fellow Concierge guests. Both alcoholic and non-alcoholic drinks are served during this hour.
On another afternoon there is a private meet and greet with a Disney character on the deck. On our first cruise it was Goofy and on our second cruise we got to meet Minnie Mouse.
Rooms & Suites
Concierge level rooms are only located on decks 11 and 12 of the Disney Dream Cruise Ship. Room types available are:
- Oceanview Stateroom with Verandah – read our full stateroom review here or watch our YouTube room tour here.
- 1 Bedroom Suite with Verandah.
- 2 Bedroom Suite with Verandah.
- Royal Suite with Verandah.
Other On-Board Benefits
- Limited Edition Lithographic Print delivered to your room at the end of the cruise as a gift from the Concierge team.
- In-room treats and surprises.
- Complimentary bags of popcorn to take to the theatres.
- Complimentary internet package of 100 megabytes per stateroom.
While it does cost more we have to say that we love sailing Concierge level. Having that little extra service available can sometimes be priceless as we discovered on our last cruise.
Our last cruise was just in front of Hurricane Irma and got cut short by one day. Once it was announced that we would be disembarking a day earlier, the Concierge staff were just unbelievable. Guests were able to call hotels, airlines, transport companies or anyone else people needed to contact. Extra laptops and phone lines were set up in the lounge for guests to make alternative arrangements to leave Orlando once disembarked.
We realised how valuable this was when we walked past guest services not long after the announcement and the queues were so long that they would have been waiting for hours.
We can’t wait to sail again on another Disney Cruise – next time we will be on the Disney Wonder for the first time.